Assistant Chief Concierge

About the role

Four Seasons Hotel Madrid is looking for an Assistant Chief Concierge to report to the Front Office Manager. The role supervises and supports the daily operation of the Concierge team, ensuring organization, coverage and adherence to departmental standards, and that guest requests are followed up promptly with personalized, consistent responses that maximize guest satisfaction.

Key responsibilities

• Lead the daily operations of the Concierge and Guest Services team.
• Oversee guest itineraries, activity bookings, restaurant reservations, transportation arrangements and special requests.
• Provide expert destination knowledge and personalized recommendations.
• Coordinate VIP arrivals, owner stays, long-stay guests and special celebrations.
• Build relationships with restaurants, guides, transport providers, luxury retailers and tourism partners.
• Work with Front Office, Housekeeping, Spa, Food & Beverage and other departments.
• Drive guest recognition, responsiveness, service recovery and continuous improvement.
• Assist with scheduling, inventory management, reporting and operational planning.
• Train and coach Concierge team members and support hotel activities and guest experience projects.

Required profile

• Minimum 2 years of leadership or supervisory experience in Concierge operations in a luxury hotel, resort or comparable setting.
• Degree or diploma in Hospitality Management, Hotel Management, Tourism or a related field preferred.
• Experience in Madrid and strong knowledge of the city and its supplier network highly desirable.
• Fluent English and Spanish; additional languages are an advantage.
• Les Clefs d'Or membership or equivalent professional recognition is an advantage.

Required skills

• Proven ability to lead teams and deliver luxury guest experiences.
• Strong knowledge of luxury travel expectations and destination-driven service.
• Excellent communication, relationship-building and problem-solving skills.

What we offer

• Competitive salary, wages and a comprehensive benefits package.
• Training and development opportunities.
• Complimentary accommodation at other Four Seasons hotels and resorts (Employee Travel Program).
• Complimentary dry cleaning for employee uniforms.
• 30 natural days of vacation, 20 public holidays and the day of the birthday free.
• Private health insurance and complimentary employee meals.

This is a full-time position, possibly on a rotating shift basis covering morning and evening shifts, including weekends.