Assistant Manager - Hollister Store

About the role

Abercrombie & Fitch is hiring an Assistant Manager for its Hollister store in Gran Plaza 2, Madrid. The role combines business strategy, operations, creativity and people management: driving sales through customer service, overseeing daily store operations, and leading the team from recruitment and training to engagement and development. The company promotes from within.

Key responsibilities

• Perform opening and closing routines
• Supervise the sales floor and stockroom, ensuring excellent customer service and smooth operations
• Handle staffing, scheduling, payroll and train and develop non-management staff
• Demonstrate product knowledge and brand awareness while driving sales
• Build and maintain visual displays and protect store assets
• Analyse reporting to inform decisions and operate register and point-of-sale systems
• Fulfill omnichannel orders

Required profile

• Bachelor's degree OR one year of supervisory experience in a customer-facing role
• Fluency in English and Spanish (CEFR B2)
• Strong customer focus, knowledge of current fashion trends and a strong work ethic
• Ability to coach others, balance multiple tasks and work in a fast-paced environment

What we offer

• Starting annual pay of 27,500 EUR
• Quarterly incentive bonus program
• Private medical plan, additional paid time off and a paid volunteer day per year
• Merchandise discount, associate assistance program and training and development
• Career advancement opportunities with promotion from within