Associate Director Business Operations & Systems, International

About the role

Regeneron, a biopharmaceutical company developing medicines for serious diseases, is looking for an Associate Director Business Operations & CRM Systems, International to join its International Business Operations team. The role supports the International commercial organization in a hybrid work model, enabling the launch and scale-up of new franchises while shaping CRM and commercial technology capabilities across International markets. It works closely with Commercial Operations, IT, Finance, Medical and affiliate teams.

The position is open to candidates based in the UK, Germany or Spain.

Key responsibilities

• Partner with franchise leadership to design and implement business operations processes, including planning, forecasting, reporting cadences and governance.
• Evaluate and support the implementation of CRM, planning, reporting and collaboration platforms with IT and vendor partners.
• Build scalable playbooks, standard operating procedures and templates to support franchise expansion across markets and affiliates.
• Act as the operational point of contact during franchise stand-ups, coordinating across Commercial Operations, IT, Finance and Medical.
• Lead change management, training and adoption initiatives so new processes and systems are embedded effectively.
• Support the strategy, planning, rollout and ongoing governance of CRM and commercial technology programs.
• Partner with affiliate Commercial Operations leads, IT teams and insights functions to improve platform adoption.

Required profile

• Bachelor's degree in Business, Life Sciences or a related field; an MBA or similar advanced degree is a plus.
• 4-8 years of experience in Commercial Operations, Business Operations, CRM or platform enablement, or Business Transformation, preferably in pharmaceutical or life sciences organizations.
• Experience building and implementing new processes, teams or systems from the ground up in fast-paced, ambiguous environments.
• Understanding of pharmaceutical commercial operating models and field-based and head office processes.
• Ability to turn business needs into functional requirements and work with IT and technical teams.
• Strong project management and organizational skills, with experience running multiple concurrent workstreams.

Required skills

• Working knowledge of CRM platforms such as Veeva, Salesforce Health Cloud or similar commercial digital technologies.
• Project management and process implementation.

What we offer

• A competitive total rewards package that may include annual bonuses, incentive plans, equity awards, pension or retirement benefits, 401(k) company match, health and wellness programs, insurance benefits, paid time off and family support benefits, depending on country and role.
• Hybrid work model.