Auto Claims Adjuster (Temporary)

About the role

AIG Europe S.A. (the Spain branch of American International Group, a global insurance organisation) is hiring a temporary Auto Claims Adjuster in Madrid. The role handles the Casualty Auto portfolio of low-complexity claims, from coverage enquiry through legal liability assessment and quantum analysis to resolution, while keeping indemnity and expense exposure under control and meeting legal and regulatory requirements.

Key responsibilities

• Manage claims enquiries, coverage determination, quantum analysis and legal liability assessment within agreed authority limits, with a high standard of customer service.
• Handle FNOL, manage shared mailboxes, open new claims, process borderaux payments and vendor invoice payments.
• Work with the Team Manager/Senior Adjuster to ensure effective vendor and litigation management on claims within a personal allocation.
• Communicate with internal stakeholders as required and contribute to continuous improvement of claim file handling through the Quality Assurance Review processes.
• Help maintain best-practice procedures for Casualty Complex claims and demonstrate basic technical competence for moderate complexity claims.

Required profile

• Experience in insurance, mainly in Claims or Operations.
• Knowledge of legal, regulatory and procedural requirements.
• Result-driven, with attention to detail and good time management and prioritisation skills.
• Ability to work in an industry in change; the role is primarily in the office.