Autonomous Vehicle Operator Supervisor – Madrid

About the role

Cognizant is looking for an Autonomous Vehicle Operator Supervisor (AVOS) to lead day‑to‑day field operations in Madrid. You will ensure safe, efficient delivery of autonomous vehicle services while supporting a high‑performing field team.

Key responsibilities

• Guide and support field staff to maintain operational performance, customer service, and safety standards.
• Manage operator check‑in processes, daily checklists, and task assignments.
• Monitor performance metrics and adjust schedules to optimise service efficiency.
• Enforce compliance with procedures, operational guidelines, and safety requirements.
• Identify safety concerns, escalate issues and implement corrective actions.
• Coordinate break schedules in line with regulations.
• Support dispatch operations, including accessibility‑related service requests.
• Assist with onboarding, training, coaching and performance discussions.
• Collaborate with internal stakeholders and external partners on routine operational matters.
• Maintain accurate operational records and reports.

Required profile

• Experience in a supervisory, team‑lead or operational coordination role.
• Strong customer‑service orientation and interpersonal skills.
• Effective verbal and written communication abilities.
• Proven problem‑solving and conflict‑resolution capabilities.
• Ability to work both independently and as part of a team.
• Flexibility to work rotating shifts in a 24/7 environment.
• Strong organisational and time‑management skills.

Required skills