B2B Operations Assistant

About the role

Exoticca is an online travel agency focused on long-distance dream trips, and its Growth Team defines and develops the company's growth strategy, including international expansion and reseller partnerships. It is looking for a motivated and organized Operations Assistant to join its B2B team in Barcelona. The role is the operational backbone for one of the company's largest B2B partners in Spain, providing fast, efficient and high-quality support by managing requests, coordinating with internal departments and making sure the partner has everything it needs, from product updates to merchandising.

Key responsibilities

• Act as the main point of contact for issues or incidents raised by the client, track them and resolve them quickly.
• Contact and follow up with other departments proactively to unblock issues and find solutions for the client.
• Provide hands-on help with product loading and verify that itineraries, availability and prices are correctly displayed on the partner's platforms.
• Support the administrative organization of trade fairs, events and roadshows, managing calendars, logistics and coordination with local teams.
• Manage the inventory, requests and shipping of promotional materials and merchandising.
• Provide general administrative support.

Required profile

• FP/FPII degree in Tourism or Administration, or related studies.
• Highly organized and proactive problem-solver mindset.
• Strong attention to detail and good communication with stakeholders.
• Excellent written Spanish and a good level of English.

Required skills

• Good level in Microsoft Office tools and quick to learn internal tools.

What we offer

• Competitive compensation package in line with responsibilities and experience.
• Travel packages at reduced prices.
• English/Spanish lessons and bi-annual company parties.
• Referral bonus for bringing people along.