Bellperson Supervisor

About the role

SLS Barcelona, a five-star urban resort on Barcelona's waterfront, is looking for a Bellperson Supervisor to join its team. Reporting to the Front Office Manager, you will oversee the daily operations of the Bellperson team, ensuring high standards of guest service and operational efficiency, so guests receive a warm welcome and exceptional service from arrival.

Key responsibilities

• Supervise, coordinate and support the daily activities of the Bellperson team, leading by example.
• Oversee guest arrivals and departures, welcoming guests, escorting them to their rooms and assisting with luggage.
• Monitor the lobby and entrance areas to ensure an appropriate team presence.
• Assign daily tasks and responsibilities according to occupancy and operational needs.
• Ensure guests receive accurate information on hotel facilities, events, health club, emergency procedures and exit routes.
• Make sure the team knows guest room features, room charging, heating and air conditioning, laundry, door locks, keys and room directories.
• Oversee Valet Parking operations and assist guests with enquiries and requests, handling complaints and special requests professionally.
• Promote hotel facilities, services, events and activities, and share knowledge of the local community with guests.
• Monitor team performance, give feedback and support training and development.
• Ensure compliance with hotel standards, operational procedures, health and safety regulations and brand guidelines.
• Coordinate with Front Office, Guest Experience, Housekeeping and other departments, and report operational issues and guest feedback to the Front Office Manager.
• Keep lobby, entrance, luggage storage and operational areas clean, organised and well presented.

Required profile

• Previous experience in an upscale or lifestyle brand hotel is a big plus; prior customer service experience is also valued.
• Driving licence B.
• Fluent in Spanish and English.
• Ability to multitask in a fast-paced environment, with excellent verbal and written communication skills.
• Enjoys the SLS brand values, learns quickly, adapts to the company culture and works well in a team.

What we offer

• A competitive package and opportunities for development within an international group.
• Discounts across the Ennismore family of brands.