Bellperson Supervisor

About the role

SLS Barcelona, a five-star urban resort on Barcelona's waterfront, is looking for a Bellperson Supervisor to join its team. Reporting to the Front Office Manager, you will oversee the daily operations of the Bellperson team, ensuring the highest standards of guest service and operational efficiency.

Key responsibilities

• Lead, coordinate and support the Bellperson team, leading by example so that service is professional, friendly and engaging.
• Oversee guest arrivals and departures, welcoming guests, escorting them to their rooms and assisting with luggage.
• Monitor the lobby and entrance areas to ensure an appropriate team presence and seamless guest assistance.
• Assign daily tasks and responsibilities, ensuring adequate coverage according to occupancy and operational needs.
• Ensure guests receive accurate information on hotel facilities, room features, telephone instructions, room charging, heating and air conditioning, laundry, door locks, keys and room directories.
• Oversee Valet Parking operations and assist guests with general enquiries and requests, supporting the Front Office team when needed.
• Handle guest complaints and special requests professionally, promote hotel facilities, services, events and activities, and keep the team informed about the local community.
• Monitor team performance, give feedback and support training and development.
• Ensure compliance with hotel standards, operational procedures, health and safety regulations and brand guidelines.
• Coordinate with Front Office, Guest Experience, Housekeeping and other departments, and report operational issues, guest feedback and incidents to the Front Office Manager.
• Maintain the cleanliness, organisation and presentation of lobby, entrance, luggage storage and operational areas.

Required profile

• Previous experience in an upscale or lifestyle brand hotel is a big plus.
• Prior experience in customer service.
• Driving licence B.
• Fluent in Spanish and English.
• Ability to multitask in a fast-paced environment, with excellent verbal and written communication skills.

What we offer

• A competitive package and opportunities for development.
• Discounts across the Ennismore family of brands.