Bilingual Customer Care Specialist (French/English)

About the role

BETWEEN is looking for a bilingual French‑English Customer Care Specialist to join its Internal Care team in Barcelona. You will act as the voice of the company, handling negative reviews, escalated claims and providing reassurance to customers across email and social media channels.

Key responsibilities

• Respond promptly to negative online reviews and mitigate brand impact.
• Manage escalated customer care cases, ensuring timely resolution.
• Provide clear, empathetic communication via email and social media.
• Collaborate with internal teams to improve service processes.

Required profile

• Fluent bilingual proficiency in French and English (spoken and written).
• Based in Barcelona or nearby, available for a hybrid work model.
• Strong customer orientation and excellent communication skills.
• Proactive, curious about technology and the repair/refurbishment industry.

Required skills

What we offer

• Hybrid schedule (3 days onsite, 2 days remote) – 40 h/week.
• Health insurance with Sanitas.
• Access to training platforms (Udemy, Power Business School, bootcamps).
• Flexible compensation options (restaurant, transport, daycare vouchers).
• Discounts for fitness centers, Discount Club benefits, and a vibrant office environment with rooftop, beer tap, ping‑pong and foosball.
• Monthly coffee meetings with the Talent team and a paid referral program.