Booking Agent (Contact Center) - 32 Hours

About the role

AIRE Ancient Baths, a group of wellness spaces inspired by ancient thermal baths, is looking for a Booking Agent to join its Contact Center team in Santa Cruz de Tenerife. You will work from the offices and provide customer service and manage reservations for all AIRE centers worldwide.

Key responsibilities

• Customer service by email, chat and phone
• Managing individual and group reservations
• Resolving and following up on customer queries and issues

Required profile

• Fluent English; other languages are a plus
• Customer-oriented, with strong communication and commercial skills
• Organized, detail-oriented and able to multitask
• Flexible to work nights, weekends and public holidays when required
• Able to maintain the required internet speed

What we offer

• Permanent contract, 32 hours per week with a 1-month trial period
• 100% on-site at the Contact Center offices in Santa Cruz de Tenerife
• 2 weekends off per month and 3 days off per week
• Sunday bonus of +EUR 15.33 per day, public holiday bonus of +EUR 44.01 per day, transport bonus (00:00-06:00) of +EUR 6.56 per day and night bonus (22:00-06:00) of +EUR 1.96 per hour
• Average of 40 holiday days
• Referral program, 30% off all experiences and employee discount on private health insurance
• Full training provided