Branch Manager - Madrid Acacias

About the role

ING is looking for a Branch Manager to lead its branches team in Madrid - Acacias. The team's responsibility is to make sure the branch runs optimally in line with the bank's and channel's strategy, becoming a key touchpoint in the client relationship.

Key responsibilities

• Ensure and supervise the achievement of the branch's commercial objectives: KPIs, planning of commercial actions and callbacks, and driving valuable traffic to the branch
• Meet customer experience goals and regulatory requirements, setting and implementing action plans in line with channel parameters
• Manage and evaluate staff development and performance, keeping engagement and individual contribution high
• Allocate office resources (staff, equipment) so that customers receive good service
• Keep managers and other departments informed about branch activities and share the bank's and channel's overall strategy with the team
• Supervise the general condition of the branch and compliance with procedures and regulations, and propose initiatives to improve the branch and the channel

Required profile

• Bachelor's degree in Business Administration, Economics, Law or a related field
• Official certification in MIFID, LCI and Insurance (legal requirement)
• At least 2 years of customer service experience in banking and 6 months providing financial advisory services (legal requirement)
• Team management experience is a plus

Required skills

• People management
• Sales techniques
• Banking operations and financial products

What we offer

• Restaurant card, health insurance and life insurance for you and your family
• Special loan conditions and special mortgage conditions after 6 months, plus access to the pension plan after 1 month
• On-site physiotherapy, sessions with professional athletes and the Gympass service
• Employee networks (Rainbow Lions, Leonas, RIÑG) and an international remote work programme