Brand Reputation & Community Manager

About the role

The Brand Reputation & Community Manager will strengthen OQtima’s online presence, build trust with traders, and grow engagement across social media, online communities, review platforms, search engines, and AI‑driven discovery channels. The role ensures a consistent brand voice, active communities, and accurate, positive, compliant information about the company.

Key responsibilities

• Manage and engage OQtima’s online communities on Instagram, X, Telegram, Discord, Reddit, YouTube and other relevant channels.
• Respond to comments, questions and feedback in line with brand guidelines and compliance requirements.
• Support creation, scheduling and publishing of social media content, campaigns and community initiatives.
• Monitor OQtima’s visibility across search engines, review platforms, broker directories, forums, social media and AI tools such as ChatGPT, Gemini, Claude and Perplexity.
• Identify reputation signals, sentiment trends and content opportunities, and develop action plans to improve brand visibility.
• Collaborate with Marketing, Compliance, Support, Legal and Product teams to align messaging and handle sensitive topics.
• Assist campaigns, product launches, webinars, promotions and educational initiatives through community and social media activation.
• Track and report metrics such as engagement, follower growth, sentiment, review trends, branded search visibility and traffic generated.

Required profile

• Proven experience in community management, social media, online reputation, brand monitoring, SEO or digital PR.
• Strong understanding of how traders use social media, forums and search engines when evaluating a broker.
• Excellent written English and sound communication judgment.
• Ability to engage users professionally across public and private community channels.
• Creative mindset to turn feedback and trends into content ideas and action plans.

Required skills

• Familiarity with AI tools such as ChatGPT, Gemini, Claude and Perplexity.
• SEO knowledge.