Business Support Coordinator - Clinical Project Teams

About the role

AstraZeneca's BioPharma ClinOps Business Support provides dedicated support to 40 Leaders and enables Clinical Project Teams to deliver clinical trials. Reporting to the Business Support Leader, this role offers high-level administrative support to Clinical Project Teams. It suits an enthusiastic, driven and flexible person with extensive experience in an English-speaking, fast-paced, complex global environment.

Key responsibilities

• Work with global colleagues to deliver a lean, consistent and professional support service, including knowledge sharing and training within the team.
• Use technology, automation and AI tools to complete tasks efficiently and propose technology-based solutions.
• Create and manage Purchase Orders.
• Control projects under general guidance from internal clients, ensuring outputs are delivered on plan and refining plans as needed.
• Prepare documents, materials, agendas and presentations.
• Schedule and coordinate team meetings across global time zones, and capture, draft and distribute meeting minutes and action logs.
• Prepare and review slide decks and materials for meetings, governance forums and project updates.
• Maintain collaboration tools such as SharePoint sites, Teams channels, vacation trackers and email distribution lists.
• Organize documentation and logistics for workshops, meetings and events, including interactions with healthcare professionals.
• Act as a point of contact for CPT Leaders on admin matters, agree priorities and escalate capacity or scope questions to the Business Support Leader.
• Streamline recurring admin tasks using automation and AI tools while safeguarding clinical programme confidentiality.

Required profile

• Fluent written and spoken English (C1 level).
• Significant experience in admin support in an international business environment.
• Entrepreneurial thinking about Gen AI and automation tools such as Power Automate.
• Good communication and interpersonal skills, and ability to manage several projects or tasks at once.
• Strong self-starter with excellent internal customer support skills.
• Desirable: experience in a pharma or healthcare environment, and experience implementing efficiency protocols and using AI tools in admin processes.

Required skills

• Microsoft Office tools: Outlook, MS Teams, PowerPoint and SharePoint Online.
• Virtual meeting tools such as Teams and Zoom.