Chief Transformation Officer (CTO) - Insurance & Investments

About the role

The Chief Transformation Officer leads enterprise-wide transformation initiatives across insurance and investment businesses, focusing on organizational change, digital transformation, operational modernization, business process optimization and strategic growth. The CTO works closely with executive leadership to modernize business models, improve operational efficiency, enhance customer experience and strengthen the organization's competitive position in financial services.

Key responsibilities

• Develop and execute enterprise-wide transformation strategies aligned with corporate objectives and long-term growth.
• Lead digitalization, technology adoption, automation, AI integration and modernization of insurance and investment platforms.
• Review and redesign processes across underwriting, claims, policy administration, investment operations and customer service.
• Lead organizational restructuring, change management, workforce transformation and cultural development.
• Modernize insurance distribution, product development, claims processing, underwriting workflows and customer engagement.
• Improve investment operations, portfolio administration, reporting, data analytics and investment management processes.
• Collaborate with the CEO, COO, CFO, CSO and business unit heads to turn strategic priorities into transformation programs.
• Identify emerging technologies, fintech solutions and InsurTech platforms.
• Set transformation KPIs, monitor project delivery, manage budgets and govern initiatives; engage executives, technology partners, regulators and consultants.

Required profile

• Bachelor's degree in Business Administration, Finance, Information Technology, Engineering, Economics or a related field; MBA or master's in digital transformation, technology management or business strategy preferred.
• Typically 12-18+ years of experience in financial services, insurance, investments, digital transformation or enterprise change management.
• Significant executive leadership experience managing large-scale organizational or digital transformation programs.
• Proven experience in business process reengineering, automation, technology implementation and organizational restructuring.
• Experience managing complex transformation portfolios, cross-functional teams and multimillion-dollar initiatives.

Required skills

• Strong understanding of insurance operations, investment services, financial technology and digital business models.
• Excellent strategic planning, change leadership, stakeholder management and executive communication skills.