Client Success Associate

About the role

Gartner's Client Success team follows its Client for Life philosophy, helping clients realize ongoing value beyond their investment. As a Client Success Associate in Barcelona, you will partner with clients across many industries and business functions to help them get the most from their Gartner membership, connecting them with research, tools and expert insights. The role suits early-career professionals wanting to develop expertise in relationship management, business strategy and executive engagement.

Key responsibilities

• Partner with clients to understand their business priorities and support their desired outcomes
• Build relationships with stakeholders from C-level executives to individual contributors
• Lead onboarding so clients quickly realize value from their membership
• Connect clients with Gartner research, experts, tools and events aligned to their priorities
• Drive engagement and adoption of Gartner services to maximise client value and ROI
• Collaborate with internal partners to deliver a seamless client experience
• Use client insights and engagement metrics to find opportunities for more value
• Contribute to client satisfaction and retention through proactive support and strategic guidance

Required profile

• Fluency in English at a professional business level
• Fluency in one or more of Spanish, French, Arabic, Dutch, German, Italian, Norwegian or Swedish
• Experience gained through internships, professional work experience, customer-facing roles or leadership activities

Required skills

• Strong communication, collaboration and relationship-building skills
• Demonstrated critical thinking and problem-solving abilities

What we offer

• Exposure to senior business leaders across industries and functions
• Transferable skills in client partnership, business strategy and stakeholder management
• Career growth opportunities within a global organisation
• Hybrid work environment with flexible arrangements