Commercial Operations Manager

About the role

Applus+ is seeking a Commercial Operations Manager to strengthen its commercial organisation. You will support leadership by structuring operating rhythms, improving sales processes and tools, and enabling data‑driven decision‑making across the business.

Key responsibilities

• Design, coordinate and continuously improve commercial operating rhythms such as performance reviews, forecasting cycles, pipeline reviews and commercial planning.
• Map, standardise and optimise key sales and commercial processes, partnering with internal stakeholders to enhance CRM workflows and supporting tools.
• Drive adoption of systems, data standards and best practices, ensuring CRM hygiene, data quality and integrity.
• Identify operational bottlenecks and lead iterative improvement initiatives.
• Collaborate with Sales, Marketing and other teams to align metrics, definitions and timelines.
• Facilitate preparation for commercial reviews and track follow‑up actions.
• Support onboarding and training related to CRM, reporting tools and sales processes.

Required profile

• Academic background in Business Administration, Economics, Engineering or related fields; postgraduate education is a plus.
• 8+ years of experience in commercial operations, sales operations or similar roles.
• Proven track record of delivering process improvements and operational excellence.
• Experience working in international, multi‑country environments.
• Full professional proficiency in English (written and spoken).

Required skills

• CRM systems (e.g., Salesforce or equivalent)
• Data analysis and reporting tools
• Process mapping and optimisation