Community Manager – Onsite

About the role

Air Apps is looking for a proactive Community Manager to build, grow, and engage its global user community. Based in Lisbon, you will work closely with cross‑functional teams to create a vibrant, inclusive environment across forums, social media, and user groups.

Key responsibilities

• Develop and execute community engagement strategies to expand the user base.
• Manage and moderate forums, social media groups, and discussion platforms.
• Respond to user inquiries, foster positive interactions, and resolve issues.
• Organise and promote community events, webinars, and Q&A sessions.
• Collaborate with marketing, product, and support teams to ensure seamless user experiences.
• Monitor and analyse engagement metrics to refine strategies.
• Identify and activate brand advocates, ambassadors, and super‑users.
• Maintain community guidelines and stay updated on management trends and tools.

Required profile

• 3+ years of experience in community management, social media management, or customer engagement.
• Proven track record managing online communities on platforms such as Discord, Reddit, Facebook Groups, or Slack.
• Strong written and verbal communication skills with the ability to inspire users.
• Experience using community‑building tools and analytics platforms.
• Ability to handle sensitive situations, mediate conflicts, and enforce guidelines.
• Experience planning and executing community‑driven events or initiatives.
• Passion for building meaningful relationships within a fast‑paced environment.

Required skills

• Discord
• Reddit
• Facebook Groups
• Slack