Consumer Experience Frontline Agent (Temporary)

About the role

Join ASICS’ Consumer Experience Contact Hub in Barcelona as a Frontline Agent, supporting e‑commerce customers during the summer period. You will provide friendly, professional assistance across multiple channels, helping to maintain high service standards and improve overall consumer satisfaction.

Key responsibilities

• Handle consumer inquiries about orders, products, and services via phone, email, live chat, website forms, and social media.
• Use the Order Management System (OMS) and case‑management tools to view, update, and resolve consumer requests.
• Track shipments with logistic partners and communicate status updates to consumers.
• Collaborate with internal teams and external providers such as warehouses and couriers when needed.
• Participate in product training, team meetings, and contribute feedback to improve service protocols.

Required profile

• 1‑2 years of experience in a customer‑facing or call‑center environment.
• Strong communication skills in English; ability to convey information clearly and courteously.
• Flexibility to work across different contact channels and adapt to team needs.
• Commitment to follow company policies and maintain data accuracy.

Required skills

• Proficiency with order‑management and case‑management systems.
• Basic familiarity with online tracking tools used by logistics partners.

What we offer

• Temporary fixed‑term contract for the summer season.
• Opportunity to work onsite at ASICS’ Iberia headquarters.
• Experience in a global consumer‑experience environment.