CRM Consultant

About the role

Fever, a tech platform for culture and live entertainment, is hiring a CRM Consultant in Madrid. The role sits at the intersection of data, strategy and customer engagement: turning user data and business questions into actionable insights that improve how Fever retains and grows its global user base. You will define segmentation frameworks, measure engagement initiatives, automate reporting and turn analytical findings into CRM strategies.

Key responsibilities

• Design and maintain customer segmentation models, cohort analyses and behavioural analytics frameworks.
• Define measurement and attribution methods for CRM initiatives, quantifying the impact of campaigns on retention, frequency and revenue.
• Turn business questions into structured analyses and recommendations for non-technical stakeholders.
• Work with Data Engineering and Product to build and automate reporting pipelines, dashboards and data products.
• Help the CRM execution team define audience targeting, personalisation rules and trigger conditions.
• Identify growth levers across the customer lifecycle and propose data-backed strategies.
• Align Marketing, Product and Data teams on customer strategy and CRM priorities.

Required profile

• Bachelor's or Master's degree in a STEM field (Mathematics, Statistics, Physics, Engineering or Computer Science).
• 2-5 years of experience in a data-analytical role such as customer analytics, business intelligence, management consulting or CRM strategy.
• Structured, hypothesis-driven thinking and ability to build business cases and explain data findings to non-technical audiences.
• High-level English; Spanish is a plus.

Required skills

• Strong SQL, able to write complex queries independently.
• Python or R for data analysis and automation.
• Plus: BI tools (Tableau, Looker, Power BI) and CRM/marketing automation platforms (Salesforce, SFMC, Braze).

What we offer

• Attractive compensation with flexible remuneration (meals, transport, training, nursery support) and an option to receive part of your salary in advance.
• Private health and dental insurance with Cigna, and Wellhub gym membership.
• 40% discount on Fever events, a free Candlelight voucher and language learning support.
• Hybrid work with a central Madrid office.