CRM Engineer

About the role

Fever, a tech platform for culture and live entertainment, is hiring a CRM Engineer in Madrid. The Marketing & Growth team is looking for someone who turns user data and business questions into actionable insights that improve how Fever retains and grows its global user base. The role sits at the intersection of data, strategy and customer engagement.

Key responsibilities

• Design and maintain customer segmentation models, cohort analyses and behavioural analytics frameworks.
• Define measurement and attribution methods for CRM initiatives, quantifying the impact of engagement campaigns on retention, frequency and revenue.
• Turn business questions into structured analyses and recommendations for non-technical stakeholders.
• Work with Data Engineering and Product to build and automate reporting pipelines, dashboards and data products.
• Help the CRM execution team define audience targeting, personalisation rules and trigger conditions.
• Identify growth levers across acquisition, activation, retention and win-back and propose data-backed strategies.
• Align Marketing, Product and Data teams on customer strategy and CRM roadmap priorities.

Required profile

• Bachelor's or Master's degree in a STEM field (Mathematics, Statistics, Physics, Engineering or Computer Science).
• 2-5 years of experience in a data-analytical role such as customer analytics, business intelligence, management consulting or CRM strategy.
• Structured, hypothesis-driven thinking and high-level English; Spanish is a plus.
• A consulting or analytics background at a top-tier firm is a significant advantage.

Required skills

• Strong SQL, able to write complex queries independently.
• Python or R for data analysis and automation.
• Ability to build business cases and explain data findings to non-technical audiences.
• Plus: BI tools (Tableau, Looker, Power BI) and CRM/marketing automation platforms (Salesforce, SFMC, Braze).

What we offer

• Attractive compensation with flexible remuneration (meals, transport, training, nursery support) and an option to receive part of your salary in advance.
• Private health and dental insurance with Cigna, Wellhub gym membership and language learning support.
• 40% discount on Fever events and a free Candlelight voucher.
• Hybrid work with a central Madrid office.