Customer Account Operations Manager (Native Portuguese Speaker)

About the role

HP is looking for a Customer Account Operations Manager in Sant Cugat del Valles, Spain, who speaks Portuguese natively. The role manages the operational business relationship of mid-size to large domestic accounts and sits on the account team. It is a full-time position with no shift premium.

Key responsibilities

• Manage the operational business relationship of mid-size to large domestic accounts and serve on the account team.
• Conduct and review highly complex operational analyses.
• Act as a point of escalation and work with other functions to resolve operational issues of medium to high complexity, supporting customer and partner requirements.
• Represent customer and partner needs and provide business requirements to projects of moderate to high complexity.
• Prepare and run operational performance reviews with customers and partners and support improvement plans.
• Advise internal clients at peer level and above on operational matters of medium complexity.
• Communicate operational process changes proactively and support their implementation.

Required profile

• First-level university degree or equivalent experience; an advanced degree is acceptable.
• Typically 4-6 years of related experience, preferably in supply chain, customer service, procurement or financial management.
• Typically 1-2 years of experience supporting large accounts.
• Excellent written, verbal and presentation communication skills, and native Portuguese and fluent English.
• Developing consulting, negotiation and influence skills.
• Ability to build and maintain good relationships with external customers and partners at peer and one level above.

Required skills

• Solid understanding of core HP businesses and the revenue cycle.
• Superior research and analytical skills.
• Good knowledge of Microsoft Office tools, especially Excel, Word and PowerPoint.
• Demonstrated project management skills (planning, execution, implementation).
• Ability to collaborate across functions and to identify and implement customer-specific process improvements.