Customer Advocacy & Customer Marketing Graduated Internship (12 months)

About the role

Celonis is looking for a Customer Advocacy, EMEA intern to join its European Customer Advocacy department, which brings the customer's voice to life and identifies the right customers to promote successful implementations. The intern will work on a range of advocacy initiatives, building skills in customer relationship building, storytelling, data management and accuracy across customer references, marketing tools and event preparation, reporting to the Senior Manager, Customer Advocacy.

Key responsibilities

• Start by focusing on UKI, France, Iberia/LATAM, Italy, Nordics and Benelux regions
• Support the development of marketing assets that showcase customer success
• Interview Sales field and Value Engineers to qualify stories
• Own part of an event and follow the customer advocacy process
• Deliver regular refreshers on how to find Customer Advocates and stories, and support sales references
• Report on customer advocacy activities to the manager in Europe
• Maintain the Monday Board and Salesforce dashboards
• Own and execute work streams within journey sprints

Required profile

• Bachelor or Master degree
• Proven project leadership and project management experience
• Excellent verbal and written communication skills
• Full professional proficiency in English is required; Spanish or French is a plus
• Available for 12 months, 40 hours per week

Required skills

• Excel, PowerPoint and Google Drive
• Openness to using AI

What we offer

• Restricted Stock Units (RSUs) and merit-based refresh grants
• Parental leave: 24 weeks fully paid for primary carers and 12 weeks for supporting carers
• Unlimited PTO in applicable regions and a flexible hybrid work model
• Learning through mentorship and a dedicated learning platform
• Wellness support including Wellhub membership and mental health counseling
• Paid time off for volunteering in Impact Days