Customer Architect - Barcelona

About the role

Elastic, the Search AI company, is looking for a Customer Architect in Barcelona. The role acts as a Trusted Technical Advisor, working with customers and teams such as Field and Services to guide them through onboarding, adoption and expansion of Elastic solutions. It is a hands-on position with a high percentage of onsite work and travel.

Key responsibilities

• Work with the account team, including the Account Executive and Solutions Architect, to give ongoing technical coverage while the account team identifies new deals.
• Define a technical success plan for each customer, outlining the optimal use of Elastic solutions to meet their business objectives.
• Drive the customer journey from onboarding to adoption and continuously increase solution consumption.
• Articulate the value proposition of Elastic solutions and align them with customer business goals.
• Help customers identify and remove technical frictions, liaising with support when needed for a smoother resolution experience.
• Work with the Service Team to deliver personalised, frictionless solutions.
• Translate customer business needs into technical requirements for Elastic solutions.
• Identify expansion opportunities and suggest upgrades and enhancements to increase consumption and ARR.

Required profile

• Bachelor's degree in Computer Science, Engineering, Information Systems or a related field, highly preferred.
• Experience in a similar role such as Solutions Architect, Technical Consultant or Pre-sales Engineer, with hands-on experience with Elastic solutions or equivalent technologies.
• Excellent communication, presentation and social skills, and proven problem-solving ability.
• Ability to lead multiple projects and meet deadlines.

Required skills

• Hands-on experience with Elastic solutions (Observability, Security, Enterprise Search) or the Elastic stack (Elasticsearch, Logstash, Kibana) is a plus.

What we offer

• Competitive pay based on the work done, not previous salary.
• Health coverage for you and your family in many locations.
• Flexible locations and schedules for many roles, and generous vacation days.
• Volunteer matching and parental leave of at least 16 weeks.