Customer Care Specialist – French Speaker

About the role

Join Perk’s Customer Care team and become the front‑line advocate for our European users. You will handle inbound queries by email and phone, troubleshoot issues, and ensure every interaction reflects our 7‑star experience standards.

Key responsibilities

• Respond promptly to customer inquiries via email and phone.
• Troubleshoot and resolve issues, providing accurate information and follow‑up.
• Document each interaction and create internal tickets for complex cases.
• Own the end‑to‑end tracking of recorded incidents or bugs until resolution.
• Serve as the first internal point of contact for operational knowledge of Perk’s software.
• Assist European customers with spend‑related questions and support requests.

Required profile

• Background in finance or accounting is a strong plus.
• Experience handling a high volume of external customer inquiries and internal clarifications.
• Ability to manage multiple tasks quickly while maintaining detail‑orientation.
• Fluency in English and French; additional languages are a bonus.

Required skills

What we offer

• Competitive salary and equity ownership in Perk.
• Generous vacation and wellness allocation.
• Opportunity to work with a fast‑growing global SaaS company.