Customer Service Advisor – Centralization (Post‑sale) – 30h Rotating

About the role

The Customer Service Advisor – Centralization (Post‑sale) will join Leroy Merlin’s internal Customer Care team in Mijas. Working 30 hours per week on a rotating schedule, the advisor ensures that post‑sale requests related to the centralized management of installations are handled efficiently, contributing to a seamless customer experience.

Key responsibilities

• Receive and process post‑sale enquiries from customers regarding installation services.
• Coordinate with internal departments to centralise and track service requests.
• Provide accurate information and follow‑up to guarantee timely resolution.
• Maintain records of interactions in the company’s CRM system.
• Identify recurring issues and suggest improvements to the centralisation process.

Required profile

• Strong communication skills and a customer‑oriented mindset.
• Ability to work in a team and adapt to a rotating schedule.
• Attention to detail and good organisational abilities.

Required skills

What we offer

• Permanent contract with a stable 30 hour weekly schedule.
• Opportunity to develop a career within a leading retail brand.
• Training and support to master the post‑sale service process.