Customer Service Advisor - French-speaking

About the role

Dojo is looking for enthusiastic, French‑English bilingual (or French‑English‑Spanish trilingual) Customer Service Advisors to join its frontline team in Barcelona. You will be the primary point of contact for customers, handling inquiries across multiple channels and ensuring a smooth, satisfying experience.

Key responsibilities

• Answer inbound calls, emails and live‑chat messages from customers.
• Provide information, update account details and troubleshoot technical issues.
• Maintain a “right first time” approach to resolve queries efficiently.
• Document interactions in internal systems and follow up when needed.
• Share feedback and ideas to improve processes and service quality.

Required profile

• Fluent in French and English (additional Spanish is a plus).
• Strong commitment to delivering excellent customer service.
• Clear communication skills and ability to build rapport.
• Proactive, problem‑solving attitude and willingness to wear multiple hats.

Required skills

What we offer

• Competitive salary: €25,000 gross/year for bilingual advisors, €27,000 gross/year for trilingual advisors.
• Potential bonuses up to €2,800 annually, paid quarterly.
• Meal voucher (ticket restaurant) benefit.
• Hybrid work model: at least 3 days in the office, 2 days remote.
• 39‑hour work week with flexible shift scheduling.
• Equipment provided on day one (laptop, headset, etc.).
• Induction start date: 28 September.