Customer Success Manager (Dutch/Swedish Speaking)

About the role

Unit4, a cloud company with over 40 years of heritage that builds ERP software for mid-market organisations, is looking for a Customer Success Manager fluent in English, Dutch and Swedish. The role acts as the voice of the customer and their internal advocate, turning customer insights into actions that improve outcomes and experience.

Key responsibilities

• Drive customer value realization and help customers achieve their desired business outcomes and maximise the value of their Unit4 investment.
• Increase product adoption and maturity through success planning, guidance and value-added customer engagements.
• Identify and drive new sales opportunities (upsell/cross-sell) through qualified leads in collaboration with Sales.
• Act as the primary point of contact in Customer Success, proactively managing risk and supporting retention.
• Develop and maintain success plans aligned to customers' strategic objectives, milestones and expected outcomes.
• Lead executive business reviews and strategic customer conversations with C-level stakeholders and customer management teams.
• Ensure customer goals, challenges, product needs and value drivers are understood and communicated across Product, R&D, Support and Sales.
• Handle retention and churn management across the region and contribute to global retention objectives.
• Drive adoption and effective use of the Success4U program.

Required profile

• Passion for building strong customer relationships that drive retention of recurring revenue (ARR), expansion through Customer Success Qualified Leads (CSMQLs) and successful customer outcomes.
• Adaptable, curious, accountable and collaborative, able to work with a wide range of internal and external stakeholders.
• Excellent communication and relationship-management skills, fluent in English, Dutch and Swedish (spoken and written).
• Experience in a customer-facing role focused on customer value and business outcomes in a cloud software environment.
• Previous experience in ERP, HCM and/or financial planning software is a plus.
• Availability to travel as necessary (up to 20%).

Required skills

• Technically literate and familiar with customer engagement technologies, best practices and trends.
• Ability to lead through influence and trust.

What we offer

• A culture built on trust and accountability, with flexible leave and paid time off.
• Remote working opportunities and Global Wellbeing Days.
• Growth opportunities and mentorship from talented colleagues.
• A safe, inclusive workplace with Employee Resource Groups.