Customer Success Manager

About the role

Cledara helps businesses control their software subscriptions by giving visibility of software spend, cutting excess costs and streamlining admin tasks. It has over 1,300 customers globally and is recognised as a leader in SaaS management. As Customer Success Manager you will oversee a portfolio of 200+ customers, mainly mid-sized venture-backed companies, and act as a consultant helping them use Cledara to save time, automate processes and gain control of their subscriptions. The role owns the full journey from onboarding to long-term growth, and the team works three days a week in the office.

Key responsibilities

• Act as a trusted consultant, recommending Cledara features that fit each customer's business goals
• Support customers through onboarding and training
• Become a subject matter expert on the Cledara platform and its integration into customer workflows
• Identify growth and expansion opportunities and deliver more value
• Lead Quarterly Business Reviews (QBRs) for strategic customers, showing ROI and aligning on future objectives
• Forecast expected churn and growth, and report regularly to the manager
• Advocate for customer needs internally and help improve the customer experience

Required profile

• 2+ years of experience in Customer Success; tech-sector experience is a plus
• Proven track record in startups or scaleups
• Excellent English
• Experience leading strategic customer conversations, including onboarding, QBRs and expansion talks
• Eligible to work in Spain
• Prior exposure to finance-facing work (e.g. supporting CFOs, software spend) is a plus

Required skills

• Basic finance terminology
• Salesforce experience is a nice to have

What we offer

• Starting salary of EUR 30,000 - 40,000 per year depending on experience
• Private medical insurance and a corporate ClassPass account
• Annual training budget of EUR 500
• Hybrid work with 3 days a week in the office, with an Apple MacBook provided
• EUR 100 per month food allowance, company offsites and free fruit and snacks