Customer Success Manager

About the role

Red Points is a digital revenue recovery platform used by over 1,000 companies to protect against counterfeits, piracy, impersonation and distribution abuse. As Customer Success Manager in Barcelona, you will work closely with Enterprise and Mid-Market clients to give them the best experience, keep churn low and help them maximise the value of the product so they can protect their online revenues.

Key responsibilities

• Manage a portfolio of clients
• Work across teams to improve client results
• Hold regular meetings with clients and keep them informed of initiatives and product launches
• Identify areas for improvement in client KPIs and act on them
• Drive user adoption, revenue retention and growth, and foster customer advocacy

Required profile

• Fluent English; knowledge of another EU language is a plus
• Strong ability to build trusted relationships with Enterprise customers, from end users to executive sponsors, turning Red Points into a partner rather than a vendor
• Commercially savvy, able to spot, nurture and close growth opportunities with existing customers
• Comfortable running quarterly business reviews with performance metrics and strategic discussions
• Team player with strong interpersonal skills, able to multitask in a fast-paced, ambiguous environment
• Adaptable communicator who can explain concepts to audiences of different levels and act as a product expert

What we offer

• Private health insurance fully covered by the company
• 23 working days of holiday plus public holidays, on an indefinite contract
• Reduced hours on Fridays and during August, with a flexible start time and hybrid model
• Tax relief (Retribución Flexible)
• Discount at DIR gyms, referral bonus scheme, and monthly after-work events