Customer Success Manager (m/f/d) – T Cloud Public

About the role

T-Systems Iberia is looking for a Customer Success Manager (m/f/d) for its T Cloud Public offering. You will take technical responsibility and manage all tasks related to delivering T Cloud Public services to customers and achieving contract results internally. The role is based in Spain and offers a hybrid work model.

Key responsibilities

• Develop the business of assigned T Cloud Public customers to increase their value and sales.
• Advise customers on first-time use of T Cloud Public and on optimising cloud usage (consumption push, upselling).
• Take an active part in the T Cloud Public vertical squad.
• Prevent churn through proactive analysis and management of customers.
• Support the development of customer success management and the service-excellence culture.
• Ensure customer satisfaction and take part in planning and forecasting.
• Transfer customer requirements to the T Cloud Public impediment and demand process.
• Support the development of cloud handling support.

Required profile

• Completed degree in computer science, engineering or comparable training.
• Fluent written and spoken English; willingness to travel nationally and internationally.
• High resilience, adaptability and a startup mentality.
• Team player with good assertiveness and ability to work independently.
• Experience in international cooperation with Local Business Units and NatCos.

Required skills

• Cloud and IT architecture, technology strategy, sales and business development.
• AI knowledge and experience.
• Knowledge of cloud ecosystems and partners, and of IaaS, PaaS and SaaS.
• Knowledge of AWS, Microsoft Azure, Google and Rackspace.
• Development of cloud platforms and hybrid cloud solutions.

What we offer

• International, dynamic and collaborative environment with a hybrid work model and flexible hours.
• Customised training, including Coursera access, weekly English and German classes, mentoring sessions and experience days.
• Flexible compensation plan (health insurance, meal vouchers, childcare, transport), telemedicine and life and accident insurance.
• 26+ working days of vacation per year and specialist services access.