Customer Success Specialist – French & English Markets

About the role

We are looking for a bilingual Customer Success Specialist to support our French- and English-speaking markets. You will act as the main point of contact for existing clients, helping them adopt and benefit from our SaaS platform for vacation‑rental agencies.

Key responsibilities

• Maintain long‑term relationships with assigned customers and serve as their primary contact.
• Understand client needs and ensure our software solutions meet those requirements.
• Drive product adoption, monitor usage, and improve customer satisfaction.
• Resolve issues quickly, collaborating with technical support, development and product teams.
• Identify cross‑selling and up‑selling opportunities within existing accounts.
• Provide regular reporting on account performance and product feedback.

Required profile

• Native English speaker with high‑level or bilingual proficiency in Spanish and French.
• 2–3 years of experience in sales, account management or customer success.
• Solid understanding of SaaS software products.
• Excellent communication, negotiation and problem‑solving abilities.

Required skills

What we offer

• Opportunity to work in a fast‑growing international SaaS company.
• Collaborative multicultural team with offices in Valencia and Mexico.
• Professional development in the vacation‑rental technology sector.