Desktop End‑User Computing Level 1 Support

About the role

We are looking for a Desktop End‑User Computing (EUC) Level 1 professional to provide first‑line support for Windows, macOS and mobile devices. The role involves troubleshooting hardware and software issues, maintaining service standards, and ensuring a positive experience for both internal and external clients.

Key responsibilities

• Use an ITSM system to log, track and resolve incidents.
• Support Microsoft Windows operating systems and Office applications.
• Assist with macOS devices and mobile platforms (iOS, Android).
• Build, configure, replace, and troubleshoot desktop and laptop hardware components.
• Replace defective parts and ensure hardware is functional.
• Maintain documentation and follow defined service standards.

Required profile

• Strong customer‑facing skills and professional presentation.
• Independent, proactive thinker who can work unsupervised.
• Ability to build effective relationships with clients and end‑users.
• Adherence to ethical workplace practices and company conduct standards.
• Fully vaccinated.

Required skills

• Experience with an ITSM system.
• Good working knowledge of Microsoft Windows and Office.
• Familiarity with macOS (beneficial).
• Knowledge of iOS and Android mobile devices.
• Hands‑on experience with desktop and laptop hardware troubleshooting.
• CompTIA certifications such as A+ or Network+ (preferred).
• Microsoft certifications (MCP, MCITP, MCSE) (preferred).