Director of Restaurants and Bars

About the role

The Director of Restaurants and Bars leads all Food & Beverage outlets at Four Seasons Hotel Madrid, including restaurants, bars, lounges and the F&B Reservations/Call Center. The role reports to the Director of Food & Beverage and directly leads the Outlet Managers, ensuring service, guest experience, financial performance and people development align with Four Seasons standards.

Key responsibilities

• Provide strategic and day-to-day leadership of all restaurants, bars, lounges and reservation operations, stepping into the role of Outlet Manager when needed.
• Ensure outlets meet service standards, policies and procedures, and maintain high standards of presentation, cleanliness and ambiance.
• Drive revenue growth and profitability, manage labor costs, scheduling, payroll and departmental P&L, and analyze KPIs such as GOP, average check, covers and labor ratios.
• Take part in budgeting, forecasting and business planning, and partner with Outlet Managers on action plans.
• Lead, mentor and develop Outlet Managers, conduct performance reviews, succession planning and training programs.
• Oversee the reservations and call center team, maximize occupancy and support menu launches, promotions and outlet concept development.
• Work with the Executive Chef, Stewarding and culinary leadership, and promote personalized service and guest satisfaction.

Required profile

• Bachelor's degree in Hospitality Management, Business Administration or a related field preferred.
• At least 5 years of progressive F&B management experience in luxury hotels, resorts or high-end standalone restaurants.
• Experience managing several restaurants, bars and lounges at once, and leading Outlet Managers and supervisors.
• Solid financial acumen and experience with budgets, forecasting, payroll and KPI analysis.
• Excellent command of English and Spanish, and a valid work permit under Spanish regulations.

Required skills

• Proficiency in Microsoft Office and hospitality management systems (POS, restaurant reservations, reporting tools).
• Coaching, mentoring and talent development skills.

What we offer

• Competitive salary, wages and a comprehensive benefits package.
• Training and development opportunities.
• Complimentary accommodation at other Four Seasons properties (Employee Travel Program) and dry cleaning for uniforms.
• Private health insurance, employee meals and 22 working days of vacation.
• Full-time position, possibly on a rotating shift basis including weekends.