EMEA Factory Services Project Manager

About the role

HP is looking for a Project Manager within its Factory Services Delivery team, based in Sant Cugat del Valles. You will manage end-to-end the personal systems products customisation, from collecting customer requirements through design, implementation, testing and delivery. The role sits in a dynamic, international environment involving factories in Asia, business teams in Europe and engineering teams in India.

Key responsibilities

• Lead multiple projects from gathering customer service requirements to enabling orderability, meeting overall turnaround and quality goals.
• Advise the sales team on the right services and solutions for each customer request.
• Involve the right stakeholders, set expectations, and communicate process steps and timelines.
• Take part in Requests for Proposals (RFPs) and solution design with customers and HP teams, helping qualify opportunities and assess risks.
• Act as Subject Matter Expert on configuration services and the engagement process, and run feasibility checks with relevant teams.
• Coordinate services delivery with the WW Engineering team, Product Data team and factory teams, and track project progress.
• Drive communication with the customer and sales, coordinate proofs of concept, and manage escalations by driving resolution plans.

Required profile

• Bachelor's or Master's degree in Engineering, Computer Science or an equivalent field.
• 5+ years of experience in the IT industry and/or supply chain.
• Customer engagement experience is an advantage.

Required skills

• Project management skills and tools such as MS Project.
• Planning, organisation and time management, able to handle several projects at once.
• Analytical and problem-solving skills, strong leadership and business acumen.
• Fluent English, excellent verbal and written communication.