EMEA Quality Performance Engineer

About the role

The EMEA Quality Performance Engineer owns end-to-end service quality and engineering performance for a defined set of repair partners within Services Supply Chain, while also contributing to global standardization through technical documentation ownership. The role focuses on quality execution, repair partner governance and value delivery, with a secondary responsibility of preparing and maintaining global technical documentation for assigned commodities. It is based in Sant Cugat del Valles, Spain.

Key responsibilities

• Own quality performance for assigned repair partners and commodity portfolio, drive risk identification, containment and corrective actions
• Resolve complex escalations, lead root cause analysis and coordinate with Global Engineering, GBU, suppliers and operations
• Govern outsourced repair partners on KPIs such as quality, yield, efficiency, scrap and NTF, running regular reviews, audits and escalation loops
• Drive repair yield improvement, waste reduction and value capture, translating quality issues into cost impact
• Own execution across the product lifecycle (NPI to end-of-life), ensure service readiness during NPI ramp and feed serviceability feedback to Global Engineering
• Ensure repair readiness for new product introductions and validate deployment of global standards
• Own creation and maintenance of global technical documentation, incorporating field learnings and RCA insights
• Support regional operations, planning teams and repair partners with technical guidance and data
• Contribute to global standardization of repair and engineering practices and reduce single points of failure

Required profile

• Bachelor's or Master's degree in Engineering (Mechanical, Electrical, Industrial or related)
• 4+ years of experience in quality engineering, product support, repair operations or similar
• Experience managing suppliers or repair partners in a global environment preferred
• Experience with complex electromechanical systems (printing or similar) preferred
• Experience with technical documentation, repair engineering or serviceability is a strong advantage

Required skills

• Root cause analysis and problem solving
• Solid understanding of repair processes, serviceability and lifecycle engineering
• Supplier/partner governance and performance management
• Data-driven mindset and stakeholder management
• Ability to work autonomously in a global, matrixed environment

What we offer

• International experience in a global organization with colleagues from 60+ nationalities
• Internal mobility and career development supported by a learning platform
• Hybrid work model, flexible working hours and free parking
• Health and life insurance, meal vouchers or discounted canteen meals
• HP Flex Program (kindergarten vouchers and transport card) and employee product offers
• Employee networks, volunteering, sports centre and onsite medical services