Engagement Manager - Enterprise AI Platform

About the role

A rapidly growing enterprise AI company, recently funded in a $75 million Series A round, is hiring an Engagement Manager for its Product & Growth team in Madrid. The company turns complex, manual processes into scalable AI-powered workflows for financial institutions and professional services firms. The Engagement Manager owns the end-to-end customer outcome: understanding client needs, turning complex business problems into scalable workflows and ensuring successful implementation and adoption of the platform.

Key responsibilities

• Own client engagements from initial requirements through implementation, adoption and ongoing relationship management.
• Translate complex, sometimes ambiguous client requirements into clearly scoped and measurable workflows.
• Develop scalable workflows, playbooks, templates and client-facing solutions.
• Manage delivery plans, including timelines, responsibilities, dependencies and potential risks.
• Track customer usage, adoption and account health, and measure customer ROI.
• Support the trial to conversion to renewal customer lifecycle alongside the Growth team.
• Gather customer feedback and work with Product and Engineering to improve solutions.
• Communicate blockers, trade-offs and risks proactively and ensure client decisions and deliverables are documented.

Required profile

• 5+ years of professional experience in private equity, investment banking and/or Tier 1 management consulting.
• Strong client-facing and stakeholder-management experience.
• Ability to turn ambiguous client requirements into structured delivery plans and measurable outcomes.
• Understanding of financial services workflows and institutional client environments.
• Experience in AI, enterprise technology, SaaS or FinTech is advantageous.
• Willingness to travel when required.

Required skills

• Good technical fluency and comfort working with technical and product teams.
• Strong project management and organisational capabilities.
• Excellent documentation, tracking and governance discipline.
• Clear, proactive communication and ability to work independently in a fast-changing environment.