Graduate Business Operations Analyst - Software Licensing

About the role

DDN is looking for an ambitious and motivated Finance or Business graduate to join its team as a Business Operations / License Management Analyst. You will support and continuously improve the end-to-end software licensing, entitlement and customer enablement processes across DDN's software portfolio, including EXAScaler, Infinia, Horizon and future offerings. Years of experience are not expected.

Key responsibilities

• Own the end-to-end software licensing and entitlement lifecycle, from booked order to successful customer enablement.
• Validate booked orders, products, contract terms, customer entitlements, support eligibility and licensing prerequisites before fulfillment.
• Manage license generation, delivery, activation, entitlement updates and related customer communication.
• Confirm that asset, configuration, serial-number mapping, install location, contract and support information is available before licensing.
• Partner with Asset Management and Support to resolve upstream data or configuration gaps.
• Handle license changes from expansions, upgrades, migrations, transfers, renewals, replacements, RMAs and decommissioning.
• Maintain accurate licensing and entitlement records across enterprise and licensing systems.
• Monitor licensing requests, queues, service levels, backlogs, escalations and customer-impacting exceptions.
• Resolve complex licensing issues with Engineering, Product Management, Support, Customer Success, Renewals, Deal Desk, Finance and Order Management.
• Develop licensing procedures, controls, knowledge articles, dashboards and operational reports.
• Identify process gaps and drive improvements that reduce manual work, errors, turnaround time and escalations.
• Partner with Salesforce, CPQ, ERP, Revenue Cloud, licensing-platform and workflow teams to automate licensing and entitlement processes.
• Support new product introductions and help define licensing processes for subscription, SaaS, cloud, consumption-based and hybrid hardware-software offerings.
• Provide regional support when needed, including flexibility to work across time zones.

Required profile

• Fresh graduate in Finance or Business.
• Genuine curiosity for business, finance and how technology companies operate.
• Positive attitude and growth mindset.

What we offer

• Support, training and development opportunities to build skills and gain commercial experience.
• A fast-paced, global technology business environment.