Hospitality Application Support Specialist – French Speaking

About the role

Join Radisson Hotel Group’s International Global Hospitality IT Support team as a Hospitality Application Support Specialist. You will act as the bridge between hotel operations and the back‑office technology that powers our Property Management System (PMS), EMMA. The role focuses on delivering first‑level application support, troubleshooting, and configuration changes for a portfolio of hotels while ensuring a high‑quality, trusted relationship with end users.

Key responsibilities

• Provide first‑line support for EMMA (SAP TMSForHotels) application errors and user requests.
• Log, triage, and resolve tickets in ServiceNow, escalating to technical teams when needed.
• Perform configuration changes and training to address hotel‑specific needs.
• Maintain a personal portfolio of hotels, building strong, trust‑based relationships with front‑office and back‑office staff.
• Apply ITIL best practices to ensure consistent, process‑driven support.
• Collaborate with internal RHG support teams and external vendors to resolve complex issues.

Required profile

• Experience in hotel operations (e.g., Front Office) or a strong hospitality background.
• Fluent French speaking and proficient in English.
• Customer‑focused mindset with the ability to build trusted relationships.
• Comfortable working in a fast‑paced, global environment.

Required skills

• ServiceNow ticketing platform.
• SAP TMSForHotels (EMMA) application knowledge.
• Understanding of Property Management System (PMS) workflows.
• ITIL service‑management processes.

What we offer

• Opportunity to work with a leading global hotel brand.
• Agile, professional environment with continuous learning.
• Exposure to cutting‑edge hospitality technology.
• Career development within a multinational organization.