Hotel Receptionist – Occidental Castellana Norte

About the role

Join the Barceló Group as a Hotel Receptionist at the Occidental Castellana Norte property in Madrid. You will be the first point of contact for guests, ensuring a smooth check‑in, pleasant stay, and efficient check‑out.

Key responsibilities

• Manage guest arrivals, perform check‑in procedures and welcome visitors.
• Handle departures, process check‑out, and bid farewell to guests.
• Provide in‑person and telephone customer service throughout the stay.
• Perform concierge duties and manage luggage storage.
• Verify reservations and conduct nightly audits.
• Execute additional tasks assigned by the Reception Manager.

Required profile

• Degree in Tourism, Marketing or a related field with specific tourism quality training.
• Minimum 2 years of customer‑service experience in the hotel sector.
• High level of English; other languages are a plus.

Required skills

• Proficiency with office software.
• Experience using CRM systems.
• Knowledge of ISO standards relevant to hospitality.

What we offer

• Flexible, collaborative work environment.
• Opportunities for geographical mobility within the Barceló Group.
• Career development plans and access to top‑tier training programs.