HR Admin, Associate (French & Italian)

About the role

Strada, a people, payroll and technology company operating in 180+ countries, is hiring an HR Admin, Benefit / Customer Care Associate. The role contributes to the team responsible for data management and customer service, keeping output accurate and on time. It focuses on HR administration and customer care, with flexibility to support either function as or when required.

Key responsibilities

• Advise clients on queries and issues, understanding their specific processes and tasks.
• Perform data management or customer service activities independently according to the agreed calendar and KPIs, accurately and on time.
• Ensure tickets and calls are answered within SLA timescales to a high standard.
• Follow Detailed Working Instructions (DWIs), highlight gaps or inconsistencies and support their updates.
• Complete SOC controls on time with the necessary evidence.
• Run knowledge transfer sessions on client/country-specific processes and report system defects with full details.
• Report deviations from the standard scope of service to the Service Manager, raise issues in team meetings, and keep up to date with HR announcements.
• Keep time records accurate, follow Strada security standards, handle sensitive information carefully and update internal stakeholders when needed.

Required profile

• Fluent English (C1+), French (C1+) and Italian (C1+) are mandatory; additional languages are a plus.
• Previous experience in HR administration, customer support, shared services or a similar environment is a strong advantage.
• Current and future work authorization in the country of application, without visa sponsorship.
• Ability to work independently and collaboratively in an international team, and to cover required shifts and bank holidays.

Required skills

• Good knowledge of MS Office (Excel, Word, PowerPoint).
• Strong communication and customer service skills, attention to detail and accuracy under deadlines.

What we offer

• Health coverage, wellbeing programs, paid leave, retirement plans and learning opportunities.
• Hybrid option for standard languages, with possible full remote work for rare languages, subject to company policy and agreement with the hiring manager.
• All offers are contingent on successful background checks.