Implementation Manager (London or Barcelona)

About the role

AudioStack, an AI audio production infrastructure company, is looking for a mid-level Implementation Manager to lead customer onboarding and technical implementation projects for its enterprise and mid-market clients. The role sits in the Operations team alongside Customer Success and is hands-on, combining project management, client consulting and technical delivery. It is based in London or Barcelona, full-time and on-site (hybrid).

Key responsibilities

• Own end-to-end implementation projects from post-sale handover through go-live and adoption.
• Define project scope, timelines, milestones and success metrics, and manage internal teams (Sales, Product, Operations, Engineering) to deliver on time and on budget.
• Understand clients' business processes, KPIs and challenges, assess their software ecosystems and integration needs, and turn them into structured technical implementation plans.
• Identify optimisation opportunities and scalable AI audio use cases.
• Act as the main implementation contact for clients, run kick-offs, status updates, QBR inputs and strategic check-ins, and partner with agency partners and media teams.
• Standardise onboarding processes and playbooks, forecast onboarding capacity, coordinate sprint planning with Operations, and drive continuous improvement of tools, documentation and workflows.

Required profile

• +3 years of experience in Implementation, Technical Account Management, Onboarding or IT/Tech Consulting.
• Experience with B2B or enterprise customers on complex technical projects.
• Exposure to AdTech, MarTech or Ad Operations is highly desirable; experience managing API-based or SaaS implementations is a strong plus.
• Strong project management, excellent written and verbal communication, and ability to explain technical concepts to non-technical stakeholders.

Required skills

• Google Sheets / Excel
• Understanding of APIs and integrations (coding experience is a plus, not required)

What we offer

• Competitive salary plus bonus and ESOP (stock options subject to performance and time served)
• Hybrid working with flexible hours and 3 days in the office per week
• Learning and development, including a biweekly journal club and weekly "Friday wins" meetings
• An international, growing team in London, Barcelona and New York