ITSM Operation & Service Specialist – Digital Campus

About the role

Join the Digital Campus at Airbus Helicopters in Albacete as an ITSM Operation and Service Specialist. You will be responsible for the day‑to‑day management of the Configuration Management Database (CMDB) and will support Product Service Lines (PSLs) in using ServiceNow effectively.

Key responsibilities

• Execute daily RUN tasks to maintain, update and audit CMDB data, ensuring high accuracy of configuration items and their relationships.
• Collaborate with infrastructure, application and network teams to identify and resolve data discrepancies and CI conflicts.
• Provide primary technical support to PSLs, guiding them in managing and updating their CMDB data within ServiceNow.
• Assist PSLs in designing scenarios and workflows for incident, problem, change and lifecycle management using CMDB content.
• Ensure strict adherence to IT Service Management (ITSM) processes and asset management standards.

Required profile

• Strong understanding of CMDB concepts and ITSM best practices.
• Experience working with cross‑functional IT teams and supporting end‑users.
• Ability to communicate technical information clearly to non‑technical stakeholders.
• Proactive attitude toward data quality improvement and process compliance.

Required skills

• ServiceNow platform
• Configuration Management Database (CMDB)
• IT Service Management (ITSM) processes

What we offer

• Dynamic work environment in a historic city with a high quality of life.
• Opportunity to be part of a global leader in helicopter production and digital innovation.
• Collaborative community that encourages professional growth and knowledge sharing.