Key Account Manager (Italian and Spanish)

About the role

Preply is hiring a Key Account Manager in Barcelona for its B2B business, which works with global companies to help their teams use language learning. You will be the main point of contact for the largest and most strategic clients, building relationships with HR and L&D leaders and acting as a trusted advisor on tailored learning solutions. The role requires fluency in English, Spanish and Italian.

Key responsibilities

• Serve as the point of contact for a portfolio of B2B clients from contract signature to renewal.
• Build relationships with HR and/or L&D executives to understand organizational goals and align Preply's solutions.
• Monitor metrics such as onboarding progress, activation and utilisation rates, account health, CSAT/NPS scores and ROI to drive engagement and find expansion opportunities.
• Provide data-driven insights and recommendations to optimise clients' learning programs.
• Run regular business reviews to track progress, address challenges and maintain success plans.
• Develop retention strategies, negotiate contract renewals and expansions, and reduce churn.
• Work with Sales, CS Ops, Product and Marketing as the voice of the customer.

Required profile

• 3+ years managing B2B key accounts (SaaS/tech preferred).
• Proven track record of owning renewal and expansion targets for a portfolio of accounts with full commercial ownership.
• Degree in business or another field combined with relevant business experience.
• Fully fluent in English, Spanish and Italian.

Required skills

• Proficiency with CRM solutions, online platforms, Microsoft Office or Google Workspace and AI tools used in business contexts.
• Excellent oral and written communication skills.

What we offer

• A generous monthly allowance for lessons on Preply, a learning and development budget and time off for self-development.
• A competitive package with equity, leave allowance and health insurance.
• Relocation package for candidates not based in Barcelona.
• Free mental health support and access to Gympass wellness and gym centers across Spain.