Key Account Manager – Logistics & E‑Commerce

About the role

We are seeking a Key Account Manager to join InPost’s Commercial team and drive growth of our last‑mile logistics portfolio. You will work with existing strategic customers and uncover new commercial opportunities across Home Delivery, Out‑of‑Home (PUDO & lockers) and Fulfilment services.

Key responsibilities

• Expand revenue with current strategic accounts by introducing new products and services.
• Identify and develop new business opportunities within the existing customer base.
• Analyse customers’ operational, technological and e‑commerce needs to design tailored logistics solutions.
• Collaborate with Operations, IT and Marketing to ensure smooth integration, onboarding and service improvement.
• Maintain strong relationships with key stakeholders, acting as a trusted business partner.
• Monitor market trends, competitor activity and customer feedback to spot growth opportunities.
• Prepare commercial proposals, presentations and performance reports.
• Support InPost’s expansion strategy by promoting innovative last‑mile solutions in new markets.

Required profile

• 3–5 years of experience in Business Development, Key Account Management or Commercial Expansion, preferably in logistics, technology or e‑commerce.
• Solid understanding of last‑mile delivery solutions (Home Delivery, Out‑of‑Home, Fulfilment).
• Knowledge of digital commerce ecosystems such as marketplaces, checkout processes and order‑management platforms.
• Proven ability to manage strategic customer relationships and negotiate commercial agreements.
• Advanced English (written and spoken) and strong analytical, negotiation and stakeholder‑management skills.

Required skills

• CRM platforms
• Microsoft Office

What we offer

• Opportunity to contribute directly to the expansion of InPost’s smart‑locker network across Iberia.
• Significant autonomy and visibility within the commercial organisation.
• Collaboration with cross‑functional teams and exposure to strategic partners.
• Dynamic, fast‑growing environment where your impact is recognised.