Lifestyle Receptionist – Substitution Contract

About the role

The Lifestyle Receptionist (substitution contract) joins the Guest Service team at The Madrid EDITION. In this front‑of‑house position you will be the first point of contact for guests, ensuring a smooth and memorable stay from arrival to departure.

Key responsibilities

• Welcome guests, manage check‑in and check‑out procedures, and issue room keys.
• Respond promptly to guest requests, provide local area information and recommend amenities.
• Process operational tasks such as incident reports, daily logs and coordination with housekeeping and maintenance.
• Maintain safety standards, follow company policies, protect confidential information and uphold brand quality.
• Perform physical duties including standing, walking and moving objects up to 10 lb without assistance.

Required profile

• High school diploma or G.E.D. equivalent.
• No prior hospitality experience required.
• Ability to work on your feet for extended periods and lift objects up to 10 lb.
• Professional appearance, uniform compliance and strong communication skills.
• Commitment to safety, confidentiality and brand standards.

Required skills

• No specific technical skills required.