Logistics Operations Manager – France (French Speaker)

About the role

TikTok is seeking an experienced Logistics Operations Manager to lead its France logistics network for TikTok Shop. The role ensures seamless end‑to‑end logistics performance, from import clearance to final delivery, while supporting the rapid growth of the e‑commerce platform.

Key responsibilities

• Oversee all logistics functions in France, including import clearance, courier delivery, warehouse fulfillment, reverse logistics and reverse warehousing.
• Manage the full logistics performance lifecycle, ensuring timely delivery across multiple modes.
• Build and maintain strategic relationships with key sellers, 3PL partners and logistics providers.
• Own SOPs, monitor KPIs, conduct root‑cause analysis, and implement short‑term solutions while driving long‑term improvements.
• Conduct market and policy research, develop operational plans to mitigate risks.
• Lead day‑to‑day operations, track performance metrics, and drive team development.

Required profile

• Bachelor’s degree or higher in engineering, science, logistics, transportation or operations management.
• Deep understanding of logistics processes such as first‑mile pickup, parcel sorting, linehaul, courier delivery, returns and import clearance.
• Proven experience managing 3PL relationships, preferably with French courier partners.
• Self‑motivated, results‑driven, analytical and data‑oriented.
• Fluent in English and French for effective communication with merchants and vendors.

Required skills

What we offer

• Opportunity to shape logistics strategy for a leading global e‑commerce platform.
• Collaborative, multicultural environment with fast‑paced growth.
• Potential for international travel within Europe and the UK.