MAC Specialist (Moves, Adds & Changes)

About the role

JLL is looking for a Moves, Adds & Changes (MAC) Specialist for its Integrated Facility Management (IFM) business line, embedded in the Amazon dedicated account team. The role owns the full lifecycle of office moves, from planning through execution to post-move review, coordinating employee relocations within and between buildings with multiple stakeholders. It reports to the MAC Operations Manager and sits in the Operational Readiness team, with a primary focus on MAC and exposure to Launch. The position handles 5-15 concurrent projects and covers the assigned country and area, with occasional EMEA support and travel.

Key responsibilities

• Plan and coordinate employee moves of varying scope using a phased delivery framework, and prepare communication plans and locker strategies.
• Allocate resources with local facility management teams and move vendors, conduct site inspections and inventory, and engage business representatives on workstation setup.
• Coordinate vendor deliveries, resolve issues in real time, manage vendor relationships and project budgets, and distribute post-move surveys and lessons learned.
• Audit employee location data on the Space & Occupancy platform, perform floor plan audits and updates, manage locker inventories and handle MAC trouble tickets per SLAs.
• Work with Facility Management, IT Services, Corporate Security, HR, Occupancy Planning, Space Data Management, Workplace Communications, Design & Construction and Move vendors.

Required profile

• 3+ years in project management, facilities management or corporate relocations.
• Proven ability to manage multiple concurrent projects with competing deadlines, self-driven and able to own tasks without close supervision.
• Strong verbal, written and presentation skills; advanced English fluency; willingness to travel within EMEA.
• Vendor management experience (scoping, quoting, delivery oversight, invoice reconciliation).
• Detail-oriented, comfortable with data and dashboards, and willing to work on-site in Madrid.

Required skills

• Proficiency with AI tools and automation for workflows, analysis and reporting.
• Project management tools such as Asana or Smartsheet (preferred).
• Preferred: direct experience delivering corporate office moves or building restacks, data management or auditing experience, budget tracking, risk management and change management experience.

What we offer

• Primarily office-based (4 days a week) with one day of remote flexibility.
• Career progression within the Operational Readiness team and beyond.
• Contribution to team process improvements and SOP development.