Materiel Support Specialist - Moncloa

About the role

Aerospacial company Airbus Defence and Space is looking for a Materiel Support Specialist for its EF contract in Moncloa, Madrid. The postholder manages the Customer Orderbook and the performance of Spares and Repair processes within the EF contracts scope, acting as the Airbus focal point at customer facilities and keeping permanent alignment with the final customer.

Key responsibilities

• Manage the Customer Orderbook and monitor its KPIs, carrying out a deep analysis to improve the performance of the whole organization
• Identify and report potential risks to the customer and ensure mitigation actions are implemented by operational teams
• Act as focal point for customer escalations and prioritization, making sure priorities are clear and customer satisfaction is ensured
• Lead internal and external customer meetings to align with OD team activities and report a clear, reliable orderbook status
• Support the definition of processes that optimize OD performance
• Assist internal EF Materials meetings and coordinate operational issues and activities related to the customer
• Support Customer Program meetings and ensure OD actions are accomplished

The role is permanent and belongs to the Material Support and Services job family. Airbus states that it welcomes all applications regardless of background and supports flexible working arrangements where possible.