MXDR Engineer

About the role

NCC Group is looking for an MXDR Engineer in Madrid to implement, support, monitor and maintain MXDR technologies across client environments. The role is customer-facing within a global organisation and involves deploying, configuring and maintaining MXDR solutions according to established architectures, standards and procedures. Experience with SIEM and EDR technologies is important.

Key responsibilities

• Implement and configure MXDR solutions for customers in line with agreed designs, standards and procedures.
• Provide ongoing technical support, health monitoring and maintenance of MXDR technologies across client environments.
• Diagnose and resolve technical and service issues, and escalate complex, non-standard or high-impact issues to the appropriate senior engineer, technical lead or manager.
• Work independently in multidisciplinary project and service teams to meet defined objectives and customer deliverables.
• Support the SOC, Service Delivery Management, Project Management and other engineering teams with technical information and help resolve operational issues.
• Analyse logs, alerts and platform data to support troubleshooting and service delivery.
• Maintain technical documentation, implementation records and operational handover materials.
• Identify opportunities for automation, process improvement and knowledge sharing, and implement approved service improvements and platform changes within change-management frameworks.
• Keep developing knowledge across the MXDR portfolio and take part in an out-of-hours rota as required.

Required profile

• Practical knowledge of cybersecurity principles and MXDR service delivery.
• Experience implementing, configuring, supporting or maintaining technical solutions in customer or enterprise environments.
• Ability to troubleshoot, analyse data and communicate technical information clearly to customers and stakeholders.
• Proficiency in written and spoken English; comfort with digital and in-person interaction.
• Relevant cybersecurity or technology certification is beneficial; equivalent practical experience is also considered.

Required skills

• Experience with one or more SIEM, EDR or related security technologies.
• Knowledge of logging, security monitoring, endpoint security, integrations and supporting infrastructure.
• MXDR platforms may include Microsoft Sentinel, Splunk, CrowdStrike, SentinelOne and Carbon Black.

What we offer

• A salary matching your past and future contributions.
• Pension scheme, 26 vacation days plus 4 mandatory days off and 8% holiday pay for a full-time contract.
• Training courses, TechTalks, events and the Fox Academy.
• Laptop and business phone, plus a home internet allowance of up to €40 and a working-from-home allowance.
• Performance bonus and profit sharing.