Operations Technician - Insurance

About the role

Starr, a global commercial insurance company with over a century of experience, is looking for an Operations Technician. The role covers bookings, data quality checks, QA monitoring and reporting within the EU branches' underwriting process, working closely with the local coordinator and the UW Operations team lead.

Key responsibilities

• Create and validate bookings in policy admin and finance systems according to business instructions, before close periods.
• Perform data quality checks (parties, terms, taxes, coding) and obtain missing information.
• Triage submission inboxes and trackers and ensure SLA adherence.
• Run standard QA checks, escalate deviations and help the Local Operations team, UW Operations team lead and IT implementers review and monitor key underwriting controls.
• Produce standard and ad-hoc reports with the UW Ops Team Lead.
• Work in the SPARC and Eclipse systems, keeping system manuals and updates current.
• Ensure taxes are correctly processed into the booking system and that signed QA and reports are stored, filed and followed up for EU branches.
• Communicate and respond to risk and policy queries promptly, and report priority matters such as rejections or production booking issues affecting month reporting.
• Maintain production report files tracking EU office booking workload and support improvements to the branch's underwriting process and internal controls.

Required profile

• 0-2 years of experience in operations/administration (insurance).
• Experience with policy admin or underwriting systems, policy administration and issuance.
• Prior shared-service or hub experience.
• High attention to detail, comfort with SOPs, and adaptability to dynamic environments.
• English B2/C1 and German B2-C1.

Required skills

• Working knowledge of Excel and collaboration tools (SharePoint, Teams).
• Basic understanding of controls, data privacy and documentation discipline.
• Proficiency with MS Office (Excel, Word, Outlook) and underwriting systems.